Shipping policy
Everything is made to order
We don't keep finished sets sitting on a shelf. Every BooBoos set is shaped, sized, and finished by hand after your order comes in — which means there are two separate timelines between your order and your doorstep:
Processing time — how long it takes us to make your set
Shipping time — how long the carrier takes to deliver it
Your total delivery window is both of those added together.
Processing time
All orders ship within 7 business days of your order.
Business days are Monday through Friday, not including holidays. Orders placed on a weekend or holiday begin processing the next business day.
If we're running behind — a big drop, a busy week, a sick day — we'll email you. We'd rather tell you early than leave you refreshing your tracking.
Shipping methods and rates
We ship within the United States only, including Alaska, Hawaii, and APO/FPO addresses.
| Method | Estimated transit | Cost |
|---|---|---|
| USPS Ground Advantage | 2–5 business days | $6.00 |
| USPS Priority Mail | 1–3 business days | $15.00 |
All orders ship with tracking. You'll get a confirmation email with your tracking number as soon as your label is created.
Transit times are estimates provided by the carrier, not guarantees. Once your package is with USPS, delivery speed is out of our hands.
Tracking your order
Your tracking number arrives by email the moment your label is created. Note that a created label doesn't always mean the package has been scanned in yet — tracking can take up to 24 hours to show movement after you receive the email.
If your tracking hasn't updated in 5 business days, email us at hello@booboosnails.com and we'll look into it with you.
Lost, stolen, and delayed packages
Once we hand your package to the carrier, title and risk of loss pass to you. We're not responsible for packages that are delayed, lost, damaged, or stolen in transit, and we can't control carrier delays caused by weather, volume, or events outside our control.
That said, we don't disappear on you. If your package is missing, contact us and we'll help you file a claim with USPS and work through it together.
If tracking shows your package was delivered but you don't have it:
- Check with your household, neighbors, and building manager
- Look around the property — porches, side doors, mail rooms
- Wait 48 hours; packages are sometimes scanned early
- Contact your local post office with the tracking number
- File a claim with USPS
We are not able to refund or replace packages marked delivered by the carrier. We know that's frustrating, and we'll still help you chase it.
Incorrect addresses
Please double-check your shipping address at checkout. We ship to the address exactly as you enter it.
If you catch a mistake, email us within 24 hours of ordering and we'll fix it if the label hasn't been created yet. After that, we can't change it.
Packages returned to us as undeliverable due to an incorrect or incomplete address can be reshipped once you pay the return shipping cost. If you'd rather not reship, we'll refund the item price minus original shipping.
Order changes and cancellations
Because your set goes into production quickly, order changes and cancellations are governed by our Refund Policy. The short version: you have 24 hours.
Questions
Email us anytime at hello@booboosnails.com.